Frequently asked questions

There are two ways. Tours run directly by us have a “Book now” button: pick a date and your spots, pay online and confirmation is instant. Experiences run by our local partners have “Request availability” instead: you send a request and we check with the partner before anything is confirmed.

It means the booking is not instant: you send a request with your date and group size, your card is only authorized and nothing is charged until the partner confirms availability. If the partner cannot confirm, the authorization is released and you pay nothing.

Usually within a few hours, and never more than 24 hours. We keep you updated on WhatsApp — the fastest channel — as well as by email.

Yes. On our last-minute page you’ll find Epic Sicily tours with real departures today, tomorrow and this week, bookable instantly online. Many partner experiences are possible last minute too, on request: ask and we’ll check as quickly as possible.

Credit and debit cards. For Epic Sicily tours you pay in the online checkout when you book; for partner experiences card payments are handled by Stripe. Either way, payment is secure and there are no hidden fees.

For Epic Sicily tours with instant confirmation, at the moment of booking. For on-request partner experiences, your card is only authorized when you send the request and charged only after the partner confirms.

No. The price you see on the experience page is the price you pay.

For Epic Sicily tours booked online, cancellation is free up to 24 hours before the start, with a full refund; no-shows are not refunded. For partner experiences, the terms you read before confirming your request apply. Full details are in our cancellation policy.

If we or the partner cancel the experience due to weather, the choice is yours: a new date at no extra cost or a full refund.

Refunds are processed through the payment provider and usually arrive within 5–10 business days, to the same payment method you booked with.

The meeting point is shown on each tour page and repeated in your booking confirmation, so it’s always at hand.

Our tours run in Italian and English.

The fastest channel is WhatsApp at +39 351 316 4376: we reply quickly. You can also email us at info@epicsicily.it.

We keep groups small: more time with your guide, more flexibility and no megaphones.

Yes. We can build a private or tailor-made itinerary for couples, families and small groups: tell us what you’re looking for and we’ll design it together.

Yes: we work with agencies, tour operators and companies (team building included). Everything you need is in our B2B area.